General Manager

Join our team at Smith's Kitchen & Bar as General Manager. You will be responsible for:

• Be in charge of all Food and Beverage activities as hotel strategy as well as owner strategy.
• Handle all guest complaints and follow through to make sure problems are resolved satisfactorily.
• Maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Ensure that each profit outlet (e.g. Outlet, Bar, Event Service) is operated in line with maximizing profit for the hotel.
• Coordinate the preparation of the Annual Business Plan for Food and Beverage department.
• Ensure that all hotel rules, policies and regulations relating to financial record keeping, money handling, including the timely and accurate reporting of financial information (if assigned).
• Manage costs proactively based on key performance indicators.
• Ensure that all hotel rules, policies and regulations relating to financial record keeping, money handling, including the timely and accurate reporting of financial information (if assigned).
• Handle the inventory management and ongoing maintenance of hotel operating equipment and other assets related to Food & Beverage department.
• Oversee and implement initiatives and ideas, looking for new and innovative ways to provide heart-touching service.
• Update local and international market trends, vendors and other hotel/restaurant operations constantly to ensure the hotel’s operations are the most efficient.
• Ensure that all company service standards have been implemented.
• Consult and work with General Manager to make adjustments where necessary relating to Food and Beverage.
• Ensure that all employees are up to date with the availability of seasonal and new products on the market.
• Manage and develop the food and beverage products served to guests.

Details were discussed in the interview.