FAQs

Please keep in mind that cancellations depend on the agreement when booking for each booking code or on the promotional offer at that time. Some booking codes will not be eligible for cancellation, modification, or refund immediately after the booking has been made.

If you have any questions or doubts, please send us a short message by email info@silverlandhotels.com or through our contact form.

Yes, you will settle the total room charge upon check-in.

If you wish to have a specific room, let us know your preference at the time of booking. Although we cannot promise that you will have this room, we will do our best to comply with your request depending on availability at the time of your stay.

You can book on behalf of someone else; however, you must provide the correct information of the person checking in. If you need to pay in advance, please contact us directly via email info@silverlandhotels.com or our contact form for payment instructions via channels such as Onepay (for credit cards), bank transfer, etc.

We have been a long-standing partner with most online hotel booking platforms in Vietnam and globally. You are more than welcome to book rooms at Silverland Hospitality.

However, by booking directly on our hotel's website, you will benefit from our best price guarantee and additional special offers.

Please email info@silverlandhotels.com or visit our website silverlandhotels.com to see more our hotels and special offers.

We accept cash and all major credit cards as payment (Visa, MasterCard, JCB, Amex). Please present your credit card upon check-in.

Children under 6 years old stay free-of-charge, with a maximum of 2 children per room.

For children aged 6 to under 12 sharing a bed with a legally appointed guardian, our hotels will charge for buffet breakfast ticket (approximately VND 175,000++/child/night). If breakfast ticket is not included, there will be an additional charge of VND 100,000++/child/night.

For the second child in the age range of 6 to under 12, sharing the room with a legally appointed guardian, our hotels will charge an additional fee for an extra bed (in addition to the breakfast fee).

Children aged 12 and above will be charged as adults, with buffet breakfast ticket costs approximately from VND 250,000++ to 350,000++/child/night. If breakfast ticket is not included, there will be an additional charge of VND 200,000++/child/night. Each room can accommodate a maximum of 1 child over 12 years old, and our hotels will charge an extra fee for an extra bed.

Extra bed set up can be arranged for additional guests upon request. However, it is subject to availability at that time.

These are only available for some types of rooms and are offered around 500,000 - 750,000++ VND/bed/night with a buffet breakfast for one.

*Please send us a short requirement before check-in via email info@silverlandhotels.com. or through our contact form, to be able to arrange your stay comfortably.

Requests will be subject to room availability at the time of check-in. We will apply additional charges, and rate difference of room type you choose.

We always welcome guests in public areas. To visit hotel rooms, we have a visitor time from 6:00 AM to 10:00 PM. Guests intending to visit the rooms must present personal identification to a receptionist, and they will return when you leave the hotel.

For rooms, we equip a physical door tag, including “Do Not Disturb” and “Make up Room” in the room, so you can hang them outside your door to notify our staff.

We provide a cooling control panel on the nightstand in the room so you can set the desired temperature.

We have connecting rooms at Silverland Mây Hotel and Silverland Ben Thanh Hotel.

The electricity is at 220 volts.

Yes, we provide adaptors from 3-prong to 2-prong plug for our guests. Please feel free to contact our Front Desk, and they will assist you in obtaining an adaptor for your use during your stay.

Ironing board and iron are always available when needed. Please contact our Front Desk for assistance.

In-room dining is available at most hotels (excluding Silverland Sakyo).

Typically, its service hours are from 06:30 AM to 09:00 PM.

Please keep in mind that service hours may vary at some hotels, and Front Desk will notify you during check-in.

Your safety is our business. For your security and convenience, we strongly recommend that all valuables be kept in your safe for the duration of your stay. The management shall not be held liable for any loss within the hotel.

We would like to reassure you that we maintain strict security at the hotel on a 24-hour basis. For immediate assistance, please call our Front Desk following the instructions on the landline in each room.

We do not allow in-room massages from outside service providers. Our team will be able to provide you with a list of spa services and massages available at KL Spa of Silverland Mây, Silverland Sakyo, and Silverland Jolie hotels during your stay. You may also visit "Services" page on our website for more details and promotion packages.

We have a fitness center available for all guests with modern sports equipment.

We look forward to helping you stay active and energized during your time with Silverland Hospitality.

We have a rooftop swimming pool / jacuzzi and health club available for all guests with modern equipment.

We look forward to helping you stay active and energized during your time with Silverland Hospitality.

We do offer laundry services for our guests. You can find a laundry bag and instructions in your room. Simply fill out the form, place your clothes in the provided bag, and leave it in the designated area. Our staff will take care of the rest.

If you have any specific preferences or urgent requests, please contact our Front Desk, and we'll do our best to accommodate your needs.

We are here for all your transportation needs from airport pick-up and/or drop-off to any other journeys as to your requirements.

Please send us a short message by email info@silverlandhotels.com or through our contact form for more details or to reserve a ride before 72 hours (GTM+7).

Losing belongings may diminish the joy of your journey. Our Lost & Found service is always ready to assist you in quickly locating, preserving, and returning lost items.

Please contact us via email info@silverlandhotels.com for quick assistance or through our contact form.

Here is a list of restaurants & bars within the Silverland Hospitality:

1. The Nest Restaurant - 12th Floor, The Myst Dong Khoi Hotel.
2. Nokor Restaurant - 1st Floor, Silverland Mây Hotel.
3. Smith's Kitchen & Bar - 12th Floor, Silverland Ben Thanh Hotel.
4. Rooty Bar - Rooftop, The Myst Dong Khoi Hotel.
5. Bar Prei - Rooftop, Silverland Mây Hotel.
6. Sakyo Bar - Rooftop, Silverland Sakyo Hotel.
7. Yen Bar - Rooftop, Silverland Yen Hotel.
8. Jolie Rooftop Garden Bar - Rooftop, Silverland Jolie Hotel.

If you want more details, please visit "Our Services" page on our website and leave your information for us!

Please contact us via email info@silverlandhotels.com for table reservation or through our contact form.

For your best experience, we recommend you to make your reservation in advance, so that we may help to arrange the tables up to your requirements and give you further assistance.

All our restaurants provide information about the ingredients used, along with a description of each dish. You can inform the staff in advance when placing your order.

However, for buffet, we may not be able to adjust the ingredients. Please let the staff and chefs know about any special requirements you have, and we will assist you by preparing separate dishes that suit your needs.

All of our restaurants have options for vegetarians and other dietary requirements.

Absolutely! Children are more than welcome to enjoy a meal at our restaurant. With a cozy and private dining space, we are ready to serve, and baby chairs are available for your little ones when needed.

We have an outdoor area to cater to your smoking needs. However, to respect public area, we encourage you to smoke only when there are no children, elderly individuals, and pregnant women nearby, ensuring that it does not inconvenience other guests.

Our Bason Café system has 3 branches, including:

- Bason Café Dong Khoi: 4-6-8 Ho Huan Nghiep, Ben Nghe Ward, District 1, HCM
- Bason Café Thi Sach: 28-30 Thi Sach, Ben Nghe Ward, District 1, HCM
- Bason Café Ben Thanh: 15-17-19 Nguyen An Ninh, Ben Thanh Ward, District 1, HCM

For more details on our spa service, please visit "Our Services" page on our website and leave your information for us.

Please contact us via email info@silverlandhotels.com for table reservation or through our contact form.

Yes, we do serve both food and pastries throughout the day.

For your best experience, we recommend you to make your reservation in advance, so that we may help to arrange the tables up to your requirements and give you further assistance.

We always provide information about the ingredients used, along with a description of each dish on menu. You can inform the staff in advance when placing your order.

Bason's food menu have options for vegetarians and other dietary requirements. You can inform the staff in advance when placing your order.

We love pet, but we do apologize to not allow bringing pets inside Bason Café areas. We seek for your understanding.

We have an outdoor area to cater to your smoking needs. However, to respect public area, we encourage you to smoke only when there are no children, elderly individuals, and pregnant women nearby, ensuring that it does not inconvenience other guests.

Currently, we have 8 banquet halls located in the center of District 1, including:

- Ery Hall - Ground Floor, The Myst Dong Khoi Hotel.
- Galaxy Hall - Mezzanine Floor, The Myst Dong Khoi Hotel.
- The Nest Hall - 12th Floor, The Myst Dong Khoi Hotel.
- Rooty Hall - Rooftop, The Myst Dong Khoi Hotel.
- Gòn Hall - Ground Floor, Silverland Mây Hotel.
- Nokor Hall - 1st Floor, Silverland Mây Hotel.
- Prei Hall - Rooftop, Silverland Mây Hotel.
- Smith's Hall - 12th Floor, Silverland Ben Thanh Hotel.

For more details, please visit the website banquet.vn or leave your information in the contact form.

We are able to arrange up to 120 seats in some selected halls. However, depending on the hall area, the capacity can be lower or higher than 100 seats.

Kindly contact us via:
- Email: sm2@themystdongkhoihotel.com.
- Banquet Hotline: (+84) 901 813 097 or
- Send your request through our contact form.

Decorations are not included in the venue rental. We offer a basic decoration service, or through our preferred vendors, at some certain additional cost. Once we know your needs and budget for the event, we can customize a package that best suits you.

Although Silverland Banquet offers a variety of package deals, we are always flexible to customize a package that is best suitable for your taste. We also work with the best vendors that will turn your dream event become true.

The rental of the venue includes setting up tables, chairs, linens, sound & lighting,... Kindly contact us for more details.

Our KL Spa system has 5 branches, including:

- KL Spa - The Myst Dong Khoi Hotel
- KL Spa - Silverland Mây Hotel
- KL Spa - Silverland Sakyo Hotel
- KL Spa - Silverland Jolie Hotel
- KL Spa - Silverland Sil Hotel
For more details on our spa service, please visit "Our Services" page on our website and leave your information for us.

With treatment packages that combine traditional methods and advanced technology, KL Spa will bring you an effective health enhancement approach with a variety of relaxing services.

Currently, we do not provide in-room massage services. However, our spa facility is located within the hotel premises, just a few steps away, where you can experience high-quality massage services.

We encourage you to make an appointment in advance to receive the most attentive service without affecting the quality of your experience.

Kindly contact us via:
- Email: info@silverlandhotels.com.
- KL Spa Hotline: (+84) 909 375 438 or
- Send your request through our contact form.

We warmly welcome both men and women.

KL Spa's operating hours are from 10:00 AM to 10:00 PM daily.

Late booking must be made before 09:00 PM

Our hotels are located in Ben Thanh & Ben Nghe ward (District 1), right in the very heart of Ho Chi Minh City's Central Business District (CBD). We are just a few blocks away from the city's major attractions and locations - you can check out more nearby locations on our "Explore" page.

Our hotels are all located in District 1, Ho Chi Minh City, so we're only about 7-8 km from Tan Son Nhat International Airport.

For your convenience, especially for guests who first time visiting Ho Chi Minh City and Vietnam, as well as for those who want to save their waiting time in the airport, Silverland Hosspitaliyty provides the Airport pick-up / send-off service with some extra fee.

Kindly contact us via email info@silverlandhotels.com or provide your request in contact form.

To book your transfer, kindly provide us the below details via email info@silverlandhotels.com or in contact form.

- Your booking code:
- Your full name (or Name in the booking)
- Your flight number:
i.e: VN246
- Estimated time of arrival or departure:
- Number of passengers:
- Other requirements (if any):

Please visit our "Offers" on the website page for the latest promotions.

We commit for the most attractive offers on our website throughout the year. If you can find any better rates elsewhere, kindly contact us to get the best deal.