We have compiled a list of some of the most frequently asked questions about staying at Silverland Hotels or visiting any of our outlets.

If your question isn’t displayed in our FAQ, feel free to get in touch Front Desk staff even day and night, or send us an email through our contact form (see “contact us” at the bottom of the page).

We’d be more than willing to assist you to make your stay as relaxing and enjoyable as possible.

Table of contents

General Hotel Information

What time can I check-in and check-out?
May I do the early check in and late check-out?
Do you provide free Wifi access?
Can I store my luggage at the hotel before my check in or after my check-out?
Do you allow bringing pets inside the hotel?
Do you offer parking slots for hotel guests?
What is your linen & damage policy?
Is there a breakfast included in our stay? If so, at what time is it served?
What is your smoking policy?
Do you have a policy on filming & photoshoot?

Reservations & Cancellations

What are your cancellation conditions?
Will a security deposit be required upon check-in?
Is it possible to choose a room?
Can I book on someone else’s behalf?
Where can I make a reservation?
What payment methods are accepted?

Room Information & Amenities

Do kids stay free?
Can I add an extra bed to a room?
Can I change my room type upon check-in?
Are guests allowed in the hotel room?
Do I have privacy in my room?
Can I control the temperature in my room?
Do you have connecting rooms?
What is the standard voltage of a room?
Do you have an adaptor?
Is an iron and an ironing board kept in the rooms?
Can I request for In-room dining?
Do you have a safe deposit box in the room?
Will I be safe during my stay?
Do you allow in-room massage from outside service providers?

Facilities & Services

Do you have a Fitness Center?
Do you have Pool, Sauna & Steambath services?
Do you offer laundry service?
Do you offer an airport shuttle or transfer service?
How can I find my lost belongings?

Restaurants & Bars

How many restaurants & bars are there in the Silverland Hospitality?
How do I make a table reservation at your restaurants & bars?
Do we have to make a reservation in advance?
What If I am allergic to certain ingredients or have the food intolerance?
Are there vegetarian dishes available?
Are children allowed to dine in the restaurant?
Is there a smoking area?

Café

Which branches does Bason Café system include?
How do I make a reservation at Bason Café?
Does Bason Café serve food?
Do we have to make a reservation in advance?
What If I am allergic to certain ingredients or have the food intolerance?
Are there vegetarian dishes available?
Do you allow bringing pets inside Bason Café?
Is there a smoking area?

Banquet

How many event halls that Silverland Banquet has?
What is the maximum capacity of banquet halls?
How can I contact for Banquet requirement?
Are decorations included in the venue rental?
Can we request a customised package for our event?
What is included in the rental price of the venue?

Spa

Which branches does the KL Spa system include?
What services does KL Spa provide?
Do you provide in-room massage?
Do we have to make a reservation in advance?
How do I make a reservation?
Does KL Spa provide service for male customers?
What are the KL Spa’s operating hours?

Locations

Where are your hotels located?
Do your hotels nearby Tan Son Nhat international airport?
Can I request the airport pick-up / drop-off service?

Offers & Promotions

Do you have any promotion at the moment?
Do you offer special discounts for booking directly on your website?

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