FOM

Job Description: The Front Office Manager will oversee the operations of the front desk, ensuring efficient guest check-in/check-out processes, managing front office staff, and maintaining a high level of customer satisfaction. This role involves liaising with other departments to ensure smooth communication and coordination within the hotel. Key Responsibilities:

• Manage and supervise the Front Office team, ensuring excellent customer service at all times.
• Handle guest check-in, check-out, reservations, and address guest inquiries/complaints.
• Train and develop staff, ensuring they meet company standards.
• Ensure proper handling of cash and billing, ensuring accuracy in the hotel’s financial transactions.
• Maintain daily operations and ensure the front desk runs smoothly, including overseeing the shift schedule.
• Prepare and review reports, handle guest feedback, and coordinate with other departments.

Benefits:

•  Competitive salary.
• 13rd Month Salary, Festive Bonus, Birthday Cash Gift.
• Other benefits according to the regulations of the Company.

Qualifications:

• Degree in Hospitality Management or related fields.
• At least 3 years of experience in a hotel management or front office supervisory role.
• Strong leadership and team management skills.
• Excellent communication skills in both English and Vietnamese.
• Proficient in hotel management software and MS Office.