Careers
"We believe in each individual within the group of over eight hundred employees of Silverland Hospitality. Together, we build the brand and reputation for Silverland and The Myst."
Culture
We deeply understand that a sustainable business needs a solid cultural foundation.
At Silverland Hospitality, each individual is a valuable asset, and together we aim to build up and strengthen the ten corporate elements:
S – Service Provider: Striving for the satisfaction and smiles of each customer.
I – Integrity: Esteeming the honesty and fairness of each individual.
L – Learning: Providing opportunities for individuals to enhance skills, knowledge, and expertise.
V – Valuing: Upholding values, understanding privacy, and respecting differences.
E – Engaging: Connecting individual needs with professional and friendly services.
R – Recognizing: Acknowledging the contributions of each individual in the business’s development.
L – Leading: Leading trends, constantly improving, and innovating in every service provided.
A – Achieving: Completing assigned tasks at the highest possible level and achieving tangible results.
N – Networking: Connecting and sharing; supporting and listening; caring and aligning, for the collective common goal.
D – Delivering: Committing to listening to every contribution, addressing every criticism, and taking responsibility for every feedback.
Open Positions
We value each team member as an integral part of the business’s development.
It is our honor to welcome new companions on this journey. Please send your resume and cover letter to the email address hr@silverlandhotels.com
- Oversee the implementation and management of PMS, POS, BOS, CRS, CRM systems across all hotel and restaurant operations.
- Ensure smooth integration between front-end systems (e.g., POS, PMS) and back-end systems (e.g., BOS, CRM) for efficient data flow.
- Train hotels’ staff on using software systems and troubleshoot issues related to software performance.
- Collaborate with department heads to optimize the use of software to meet operational and guest service goals.
- Act as the coordinator between hotel’s operation teams and the IT vendors to solve any daily issue during the software application to operations and management tasks.
- Work closely with the system hardware IT Manager to support Head Office & all sites.
- Report directly to the Chief Growth Officer & Chief Executive Officer.
It Software Assistant Manager
Key Responsibilities: Oversee the implementation and management of PMS, POS, BOS, CRS, CRM systems across all hotel and restaurant operations. Ensure smooth integration...
- Ensure that all goods received comply with the hotel’s procedures and policies.
- Ensure that received items are updated, and all receiving documents are properly stored for reconciliation and payment at the end of the month.
- Receive purchase orders from the purchasing department.
- Receive goods from suppliers and staff members of various departments, ensuring that the quantity received does not exceed the allowed surplus.
- Obtain signatures from both the supplier and the staff member receiving the goods.
- Collect all delivery receipts from suppliers and ensure that: Price, quantity, quality, and product specifications match the approved purchase order.
- Update all received goods in the inventory sheet before the end of the shift. Ensure that received goods match the purchase order, and under no circumstances should you make any adjustments or corrections to the order on your own.
- For any items delivered short compared to the purchase order, the receiving officer must immediately notify the purchasing department for further action.
- Check incoming invoices to ensure they are legally compliant and that deductions are optimized.
- Work closely with the purchasing & receiving department and other relevant departments.
- Competitive salary.
- 13rd Month Salary, Festive Bonus, Birthday Cash Gift.
- Other benefits according to the regulations of the Company.
- At least a diploma in Accounting, Finance, or related fields.
- Minimum of 2 years of experience in a similar position, preferably in the hospitality industry.
- Proficient in Excel.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
Receiving Officer
Job Description: Ensure that all goods received comply with the hotel’s procedures and policies. Ensure that received items are updated, and all receiving...
- Supervise housekeeping staff, ensuring tasks are completed efficiently and to high standards.
- Ensure guest rooms, public areas, and back-of-house spaces are clean and well-maintained.
- Meet guest requests and resolve any housekeeping-related complaints professionally and in a timely manner.
- Collaborate with other departments, especially the Front Office, to ensure smooth operations and guest satisfaction.
- Conduct regular inspections of rooms and facilities, ensuring quality and cleanliness.
- Report maintenance issues and coordinate with the maintenance team to resolve them.
- Manage inventory and ensure housekeeping supplies are stocked.
- Train new staff and ensure all housekeeping team members understand hotel policies and standards.
- Competitive salary.
- 13rd Month Salary, Festive Bonus, Birthday Cash Gift.
- Other benefits according to the regulations of the Company.
- At least 2 years of experience in housekeeping, with 1 year in a supervisory role.
- Strong leadership, organizational, and time management skills.
- Good communication skills in both English and Vietnamese.
- Basic computer skills.
- Ability to work under pressure and maintain a positive attitude.
HSKP Sup
Job description: The HSKP Supervisor will manage and supervise the housekeeping team, ensuring all guest rooms and public areas are clean, well-maintained, and...
- Manage and supervise the Front Office team, ensuring excellent customer service at all times.
- Handle guest check-in, check-out, reservations, and address guest inquiries/complaints.
- Train and develop staff, ensuring they meet company standards.
- Ensure proper handling of cash and billing, ensuring accuracy in the hotel’s financial transactions.
- Maintain daily operations and ensure the front desk runs smoothly, including overseeing the shift schedule.
- Prepare and review reports, handle guest feedback, and coordinate with other departments.
- Competitive salary.
- 13rd Month Salary, Festive Bonus, Birthday Cash Gift.
- Other benefits according to the regulations of the Company.
- Degree in Hospitality Management or related fields.
- At least 3 years of experience in a hotel management or front office supervisory role.
- Strong leadership and team management skills.
- Excellent communication skills in both English and Vietnamese.
- Proficient in hotel management software and MS Office.
FOM
Job Description: The Front Office Manager will oversee the operations of the front desk, ensuring efficient guest check-in/check-out processes, managing front office staff,...
- Cost Analysis and Reporting: Prepare, analyze, and report cost data to support business decisions.
- Budgeting and Forecasting: Assist in the preparation of budgets and financial forecasts.
- Inventory Management: Monitor and analyze inventory costs and ensure accurate valuations.
- Variance Analysis: Perform variance analysis to identify and explain deviations from expected costs.
- Process Improvement: Identify opportunities to reduce costs and improve operational efficiency.
- Compliance and Auditing: Ensure adherence to company policies and compliance with relevant accounting standards.
- Collaboration: Work closely with other departments/sections teams to optimize cost structures.
- Competitive salary.
- 13rd Month Salary, Festive Bonus, Birthday Cash Gift.
- Other benefits according to the regulations of the Company.
- Education: Bachelor’s degree in Accounting, Finance, or a related field.
- Experience: Minimum of 1 years in cost accounting or a related role.• Skills:
- Strong understanding of cost accounting principles and financial reporting.
- Proficient in accounting software and Microsoft Excel.
- Excellent analytical and problem-solving skills.
- Attention to detail and ability to meet tight deadlines.
Cost Accountant
About the Role We are seeking a detail-oriented and analytical Cost Accountant to join our dynamic team. The successful candidate will play a...
