Careers
"We believe in each individual within the group of over eight hundred employees of Silverland Hospitality. Together, we build the brand and reputation for Silverland and The Myst."
Culture
We deeply understand that a sustainable business needs a solid cultural foundation.
At Silverland Hospitality, each individual is a valuable asset, and together we aim to build up and strengthen the ten corporate elements:
S – Service Provider: Striving for the satisfaction and smiles of each customer.
I – Integrity: Esteeming the honesty and fairness of each individual.
L – Learning: Providing opportunities for individuals to enhance skills, knowledge, and expertise.
V – Valuing: Upholding values, understanding privacy, and respecting differences.
E – Engaging: Connecting individual needs with professional and friendly services.
R – Recognizing: Acknowledging the contributions of each individual in the business’s development.
L – Leading: Leading trends, constantly improving, and innovating in every service provided.
A – Achieving: Completing assigned tasks at the highest possible level and achieving tangible results.
N – Networking: Connecting and sharing; supporting and listening; caring and aligning, for the collective common goal.
D – Delivering: Committing to listening to every contribution, addressing every criticism, and taking responsibility for every feedback.
Open Positions
We value each team member as an integral part of the business’s development.
It is our honor to welcome new companions on this journey. Please send your resume and cover letter to the email address hr@silverlandhotels.com
Director of Finance
Functions management:
- Manage daily operations of the Finance - Accounting Department.
- Review reports
- Monitor and evaluate the performance of functions
- Develop action plans, work contents to be performed, and assign tasks to subordinates.
- Identify existing problems and seek for solutions to improve the performance of functions.
- Set up, organize, manage and evaluate KPIs for subordinates.
- Develop (short and long term) plan and directly participate in recruitment process for sales function.
- Plan, organize, deploy, and control the Company's budget plans and financial plans.
- Financially analyze business plans, media plans, action plans and request explaination (if necessary)
- Develop monthly, quarterly, annual and specific financial plans for the Company.
- Follow up and ensure the correct implementation of the approved strategy and financial plan.
- Support developing future directions of the Company and provide tactical initiatives
- Control to ensure the honesty and reasonableness of financial reports and asset safety for the Company:
- Allocate and manage the Company's cash flows to ensure optimization of financial resources according to plans.
- Ensure the Company's financial resources are used effectively, including cash, debt, and investments.
- Control the Company's incoming and outgoing cash sources.
- Control the Company's assets and capital.
- Establish Policies and Procedures so that the Company complies with tax regulations strictly , and optimizes tax benefits for the Company.
- Manage activities related to auditing, financial-accounting consulting, property insurance, and capital loans of the Company.
- Evaluate the financial capacity of the Company periodically, through management reports, including cash flow and debt reports, and notify the Board of Directors/CEO of risks that may affect the financial system of the Company.
- Build a central model to provide financial and accounting services for the Company in accordance with the vision of the Board of Directors and comply with current legal regulations.
- Ensure all activities of the Finance - Accounting Department are carried out in accordance with established models and mechanisms and comply with current legal regulations.
- Develop policies and procedures to control financial and accounting activities for the Company in accordance with the provisions of law, the Company's Charters, and specific decisions of the Board of Directors/CEO
- Guide and carry out the implementation of the Company's regulations and current legal documents related to financial and accounting activities.
- Develop and monitor the Company's cost norms in accordance with the provisions of law, the Company's Charters and specific decisions of the Board of Directors/CEO.
- Coordinate with Managing Directors in reviewing and making recommendations to the CEO & Board of Directors in the Company's plans: Business Plan, Marketing Plan, Operational Plan, Customer Service Center Activity Plan, etc.
- Act as the contact point to prepare periodic management reports, including reports evaluating the implementation of the Company's business plans/budget plans, and explain to the CEO areas that need improvement.
- Make reports as regulated by the Company/Group.
- Perform other tasks as assigned by the CEO.
- Coordinate in providing information upon the Internal Controller's request.
- Report directly to the CEO
- Share information with the Managing Directors.
- Monthly/Annual Performance Reports.
Silverland Hospitality Group - Accounting
Director of Finance
Responsible for all financial activities of Hospitality Service, Construction and Investmen
Airport Representative
Key Responsibilities:
- Pick up guests who have just landed from Tan Son Nhat Airport to stay at the Hotel or to see them off to the plane for the next journey or departure.
- Carry luggages
- Make transportation arrangements to or from the Hotel.
Silverland Hospitality Group - Front Office
Airport Representative
Key Responsibilities: Pick up guests who have just landed from Tan Son Nhat Airport to stay at the Hotel or to see them...
Guest Relations Officer
Main Duties:
- The GRO will participate actively in the Front Office activity. His/her mission is to reach the best satisfaction from all the guests staying.
- The GRO will take any opportunity to collect the comments & preferences of the guest, or simply to talk freely with smiley, willing to help the guest attitude, and will ensure a warm greeting for any guest arriving in your vision.
- The GRO is responsible to ensure that all VIPs expected and in house enjoy the best conditions of stay possible by co-ordinate with the Reception and other departments.
- Preview VIPs next day arrivals, ensuring that all special requests and special status are highlight to Management and necessary related actions are well performed.
- Make courtesy calls to VIP guests, provide assistance or special set up to the sick guests.
- Check the guest birthday list on daily basic for preparation and dispatching of birthday cards and cakes to guest.
- Farewell to all departure guests, specially the VIPs guest.
- Guest requests follow up: The GRO will follow up any of the (professionally acceptable) guest requests such as flight reconfirmation, restaurant booking, recommendations in line with the procedures.
- Ensure that all the standards and procedures are reached successfully and permanently.
- Perform any other duties which may be assigned by the management from time to time.
- Seek out opportunities to create outstanding and unique guest experience. Personnel: • Support Departmental Trainers through on going feedback and assistance at monthly meetings. • Work in a supportive and flexible manner with other departments, in a spirit of “We work through Team”. • Comply with the hotel grooming and uniform standards. • Understand and strictly comply with Rules and Regulations established in the Employee Handbook as well as policies and procedure of Front Office Department.
- Other Duties: • Adapt to changes in the Front Office function as dictated by the industry and hotel. • Attend and contribute to all Meetings as required. • Attend training sessions when required. • Carry out any other duties as assigned.
Silverland Sil Hotel - Front Office
Guest Relations Officer
Main Duties: The GRO will participate actively in the Front Office activity. His/her mission is to reach the best satisfaction from all the...
Director Of Sales
- Responsible for the operations and performance of Sales functions
- Plan medium and long-term sales strategies and make annual, quarterly and monthly business development plans. Manage the results of the current year's business plan and promptly provide solutions to ensure the achievement of the set plan.
- Review reports.
- Monitor and evaluate the performance of functions.
- Develop action plans, work contents to be performed, and assign tasks for Sales Department and Call Center.
- Identify existing problems and seek for solutions to improve the peformance of functions.
- Human Resources Management:
- Set up, organize, manage and evaluate KPIs for subordinates.
- Develop (short and long term) plan and directly participate in recruitment process for sales function.
- Manage planning monthly and quarterly business plans and develop annual business plan, annual budget plan based on the past data and be consulted, verified and criticized by the Finance funtion.
- Optimize revenue through developing, implementing and managine sales strategies for products and services of Silverland Hospitality.
- Develop attractive product portfolio, room packages, added services to improve guests' experience before, during, and after staying at hotels of Silverland Hospitality,
- Develop strategies to increase revenue from accompanying services from the Hotel (restaurant, banquet, spa, transportation, laundry, meeting room rental, car rental, tour sale, etc.) for guests staying at the Hotel and outside guests.
- Diversify sales channels
- Research proportion, profit margins, price trends, stability of supplies, seasonal factors of each channel to come up with an appropriate revenue structure.
- Research price policy for each channel to establish a flexible pricing mechanism without price conflict between channels and optimize revenue for the system.
- Manage system products, update industry and product trends, plan locations, forms, contents, cultural and historical tourism themes to apply for each Hotel of Silverland Hospitality.
- Research consumer behaviors, customer tastes, products and services being provided at hotels in the domestic and foreign markets.
- Generate ideas for new products and services based on market research results.
- Develop strategies and implement business plans to exploit advertising at hotels of Silverland Hospitality (not advertising about Silverland, but letting partners to rent locations at Silverland Hospitality to promote their products)
- Periodically make sales reports, analyze and evaluate sales performance by channels, ADR targets, room occupancy rate, percentage of customers using services, revenue growth rate for each added service, etc. and provide solutions to ensure business plans and budget plans.
- Control debt situations of Corporate accounts and TA accounts of each hotel.
- Manage the operating budget of Sales function.
- Make reports as regulated by the Company
- Perform other tasks as assigned by the CEO.
- Coordinate in providing information upon the Internal Controller's request
Silverland Hospitality Group - Sales
Director Of Sales
Responsible for the operations and performance of Sales functions Plan medium and long-term sales strategies and make annual, quarterly and monthly business development...
Reservation Manager
Key Responsibilities:
- Responsible for all activities of Reservation Dept.
- Deeply understand OTA, B2B and other market segments.
- Monitor rates and room availability of all Hotels and alert DOS, GM if things have not been followed correctly
- Knowledgeable of market intelligence and competitors
- Other tasks and duties will be discussed during the interview.
Silverland Hospitality Group - Sales
Reservation Manager
Key Responsibilities: Responsible for all activities of Reservation Dept. Deeply understand OTA, B2B and other market segments. Monitor rates and room availability of...
