- The GRO will participate actively in the Front Office activity. His/her mission is to reach the best satisfaction from all the guests staying.
- The GRO will take any opportunity to collect the comments & preferences of the guest, or simply to talk freely with smiley, willing to help the guest attitude, and will ensure a warm greeting for any guest arriving in your vision.
- The GRO is responsible to ensure that all VIPs expected and in house enjoy the best conditions of stay possible by co-ordinate with the Reception and other departments.
- Preview VIPs next day arrivals, ensuring that all special requests and special status are highlight to Management and necessary related actions are well performed.
- Make courtesy calls to VIP guests, provide assistance or special set up to the sick guests.
- Check the guest birthday list on daily basic for preparation and dispatching of birthday cards and cakes to guest.
- Farewell to all departure guests, specially the VIPs guest.
- Guest requests follow up: The GRO will follow up any of the (professionally acceptable) guest requests such as flight reconfirmation, restaurant booking, recommendations in line with the procedures.
- Ensure that all the standards and procedures are reached successfully and permanently.
- Perform any other duties which may be assigned by the management from time to time.
- Seek out opportunities to create outstanding and unique guest experience. Personnel: • Support Departmental Trainers through on going feedback and assistance at monthly meetings. • Work in a supportive and flexible manner with other departments, in a spirit of “We work through Team”. • Comply with the hotel grooming and uniform standards. • Understand and strictly comply with Rules and Regulations established in the Employee Handbook as well as policies and procedure of Front Office Department.
- Other Duties: • Adapt to changes in the Front Office function as dictated by the industry and hotel. • Attend and contribute to all Meetings as required. • Attend training sessions when required. • Carry out any other duties as assigned.
Guest Relations Officer
Main Duties:
