- Oversee the implementation and management of PMS, POS, BOS, CRS, CRM systems across all hotel and restaurant operations.
- Ensure smooth integration between front-end systems (e.g., POS, PMS) and back-end systems (e.g., BOS, CRM) for efficient data flow.
- Train hotels’ staff on using software systems and troubleshoot issues related to software performance.
- Collaborate with department heads to optimize the use of software to meet operational and guest service goals.
- Act as the coordinator between hotel’s operation teams and the IT vendors to solve any daily issue during the software application to operations and management tasks.
- Work closely with the system hardware IT Manager to support Head Office & all sites.
- Report directly to the Chief Growth Officer & Chief Executive Officer.
It Software Assistant Manager
Key Responsibilities:
